FREQUENTLY ASKED QUESTIONS (FAQ)

WHAT IS THE STATUS OF MY ORDER?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

 

CAN I CHANGE MY ORDER?

We can only change orders that have not been processed for shipping yet. Once your order is marked as "Shipped" or "Delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out through the Contact Us page.

 

WHERE DO YOU SHIP?

We currently ship to the United States, Puerto Rico and Canada. 

 

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Most orders will ship within 3 business days.

DO YOU OFFER EXPEDITED SHIPPING?

No. We only offer shipping through USPS First-Class Mail, which can generally take 1-3 business days to reach its final destination.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can purchase on our website using a debit or credit card. We additionally offer support for PayPal, Amazon Pay, Shop Pay, Apple Pay and Google Pay. You can also make payments using  Affirm, AfterPay, Klarna, QuadPay and Sezzle. 

WHERE IS MY PACKAGE?

All orders come equipped with a tracking number. We are not responsible for lost, stolen, or damaged packages by the mail carrier, If your package was marked as "Delivered" but you did not receive it, please contact your local post office. USPS has geo-fence technology  that can give an exact location of where the package was delivered to. As small business owners, we cannot afford to replace or refund lost or stolen packages, as this is out of our control. 

DO YOU ACCEPT RETURNS?

No. All sales are final. We do not accept returns, exchanges or give refunds. If an item arrives broken, please provide a photo within 3 days of delivery and we will gladly replace it.